At Lira Red Light Therapy, we want you to know exactly what to expect after placing an order.
We ship red light therapy devices to customers across the United States and Canada. Because our products are larger, specialized devices, processing and delivery can take a little longer than a typical small online purchase.
Here's how it works.
Order Processing
Once you place your order, please allow 3–7 business days for processing.
During this time, we verify your order, prepare your product for shipment, and coordinate fulfillment.
Processing time is separate from shipping time. Your order may not begin its transit period until processing has been completed.
Shipping Times
After your order has been processed, delivery can take additional time depending on the product, destination, carrier, and fulfillment location.
Please allow up to 30 business days for delivery.
Most orders may arrive sooner, but we provide the 30-business-day timeframe so you have a realistic expectation before placing your order.
Total Delivery Time
From the time you place your order, please allow:
3–7 business days for processing + shipping time, with delivery taking up to between 10 to 20 business days.
We recommend keeping this timeframe in mind when ordering a device for a specific date or occasion.
Tracking
Once your order has been shipped, tracking information will be provided when available.
Tracking updates may take some time to appear after the carrier receives the shipment. This is normal and does not necessarily mean there is a problem with your order.
Delays
While we work hard to get orders out as quickly as possible, shipping times can occasionally be affected by circumstances outside our control, including carrier delays, weather, customs processing, holidays, or other transportation disruptions.
For orders being shipped to Canada, customs or import processing may also affect the delivery timeline.
If your order appears to be taking longer than expected, please contact us and we'll be happy to help you check its status.
Questions About Your Order?
We're here to help.
If you have a question about your order, shipping status, or delivery, contact our customer support team and we'll do our best to provide you with an update.
Thank you for choosing Lira Red Light Therapy.