Return and Refund Policy

At Lira Red Light Therapy, we stand behind the products we sell. We also want to be straightforward about our return policy so there are no surprises after you place an order.

Because our red light therapy devices are specialized products, we do not accept returns for non-defective products. Please make sure you select the product that is right for you before placing your order.

However, if your product arrives damaged, defective, or develops a qualifying issue during the warranty period, we'll work with you to find a reasonable solution.

1-Year Warranty

All Lira Red Light Therapy devices are covered by a 1-year warranty against qualifying defects in materials and workmanship under normal use.

Your warranty begins on the date your order is delivered.

If you believe there is an issue with your device, please contact us as soon as possible. We'll work with you to understand the problem and determine the appropriate solution.

Depending on the circumstances, we may provide:

A replacement for the defective product or component
A refund where appropriate
A repair or replacement part
Another reasonable solution to resolve the issue

Our goal is to make sure you're not left with a product that isn't working as it should.

Please Inspect Your Order When It Arrives

Please inspect your product carefully as soon as it is delivered.

Because our devices are shipped and transported, it's important to check the packaging and product for any visible damage before using it.

If you notice:

Damage to the shipping box
Damage to the device
Missing components or accessories
A product that appears different from what you ordered
Any other issue with your shipment

please contact us as soon as possible and provide photographs or videos of the issue when possible.

Keeping the original packaging and shipping materials is recommended until you've confirmed that everything has arrived safely and is working properly.

Defective Products

If your product is defective, please contact us with:

Your order number
A description of the problem
Photos or videos showing the issue
Photos of the product and packaging, when relevant

We may ask for additional information or troubleshooting steps to determine the best way to resolve the issue.

Once we've reviewed the situation, we'll determine whether a replacement, refund, repair, replacement component, or another solution is appropriate.

Non-Defective Products

We do not accept returns simply because you changed your mind, ordered the wrong product, no longer want the product, or are dissatisfied with your purchase when the product is functioning properly.

For this reason, we strongly recommend reviewing the product specifications and asking any questions you may have before placing your order.

Unauthorized Returns

Please do not ship a product back to us without contacting our support team first.

Unauthorized returns may not be accepted or processed.

If we determine that a product needs to be returned, we'll provide you with the appropriate instructions.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Processing times can vary depending on your payment provider or financial institution.

Warranty Limitations

The warranty applies to qualifying defects under normal use.

It does not cover damage resulting from misuse, improper installation or operation, accidents, modifications, unauthorized repairs, abuse, or normal wear and tear.

The warranty may also not apply where the product has been used contrary to the instructions provided with the device.