Warranty Policy

At Lira Red Light Therapy, we want you to feel confident about the device you purchase from us.

Every Lira Red Light Therapy device comes with a 1-year limited warranty covering qualifying defects in materials and workmanship under normal use.

If something goes wrong with your device during the warranty period, contact us. We'll review the issue and work with you to find an appropriate solution.

1-Year Limited Warranty

Your Lira device is covered for one year from the date of delivery.

During this period, the warranty covers defects that prevent the product from functioning as intended when the product has been used normally and according to the manufacturer's instructions.

Depending on the nature of the issue, we may provide:

A replacement device
A replacement component or part
A repair
A refund
Another reasonable solution to resolve the issue

The specific resolution will depend on the nature of the problem, the product, and the circumstances of the warranty claim.

Our goal is simple: if you receive a defective product or experience a qualifying defect during the warranty period, we'll work with you to make it right.

Check Your Product When It Arrives

Please inspect your device as soon as it is delivered.

If your product arrives damaged, has missing components, or appears to have been damaged during shipping, please contact us as soon as possible.

We recommend taking photographs of:

The shipping box
Any visible damage to the packaging
The device itself
Any damaged or missing components

Please also keep the original packaging until you've confirmed that your product has arrived safely and is functioning properly.

How to Make a Warranty Claim

If you believe your device has a defect, please contact Lira Red Light Therapy and provide:

Your order number
Your name and contact information
A description of the issue
Photos or videos showing the problem, when applicable
Any other information our support team may reasonably request

We may ask you to perform basic troubleshooting steps before determining the next step. This helps us identify whether the issue can be resolved without requiring a replacement or return.

Please do not send a product back without first contacting us and receiving return instructions.

What the Warranty Covers

The warranty covers qualifying defects in materials and workmanship that occur during normal use during the one-year warranty period.

Examples may include a component failing prematurely or a device developing a manufacturing-related defect that prevents it from functioning as intended.

What the Warranty Does Not Cover

The warranty does not cover damage or problems caused by:

Accidental damage
Misuse or abuse
Improper use
Failure to follow product instructions
Unauthorized modifications
Unauthorized repairs or alterations
Normal wear and tear
Cosmetic damage that does not affect functionality
Damage caused by improper storage
Damage caused by external factors outside the product's intended use

The warranty also does not apply to products that have been modified or repaired by an unauthorized person or service provider.

Warranty and Non-Defective Returns

The warranty is intended to protect you against qualifying product defects. It is not a general return or satisfaction guarantee.

Lira Red Light Therapy does not accept returns of properly functioning, non-defective products simply because a customer changes their mind, ordered the wrong product, or no longer wants the device.

Please review the product information carefully before placing your order. If you have questions about a product, we're happy to help you before you purchase.

Warranty Resolution

If a warranty claim is approved, Lira Red Light Therapy will determine the appropriate resolution based on the circumstances.

This may include a replacement, replacement component, repair, refund, or another reasonable solution.

If a replacement is provided, the replacement will be covered for the remainder of the original warranty period unless otherwise stated.

Warranty Service for US & Canadian Customers

This warranty applies to products purchased directly from Lira Red Light Therapy and delivered within our supported service areas in the United States and Canada.

Warranty service may require the product to be returned for inspection. If a return is necessary, our support team will provide instructions before the product is shipped.